Privacy Policy

Who We Are

This is the official privacy policy for The Voucher Store, available at www.thevoucherstore.co.uk.
The Voucher Store is operated by York Media Hub Ltd, a UK-registered company (10855090)

For all privacy-related inquiries, please contact us at:
📧 Email: sales@thevoucherstore.co.uk

Overview

This privacy policy outlines what personal data may be collected, stored, and shared when you use our website. We do not collect any data ourselves directly. Our store is powered by WooCommerce, and all payments are securely processed via Stripe. Certain data is stored and used only for the purpose of order processing, site functionality, and legal compliance.

Depending on your activity and any additional services or plugins used, data processing may vary. We recommend users review both our policy and those of our third-party providers.

What We Collect and Store

We collect information about you during the checkout process on our store, but only as necessary to fulfill orders and operate the store.

While you visit our site, we’ll track:

  • Products you’ve viewed: to show you recently viewed items

  • Location, IP address and browser type: to estimate taxes and shipping

  • Shipping address: to estimate shipping and fulfill orders

We also use cookies to keep track of cart contents while you browse the site.

When You Purchase from Us

We will ask for:

  • Name, billing address, shipping address, email address, and phone number

  • Payment details (via Stripe)

  • Optional account info (e.g., username and password)

We use this data to:

  • Send you order and account information

  • Respond to inquiries, refunds, and complaints

  • Prevent fraud and process payments

  • Set up your store account (if you choose to create one)

  • Fulfil legal obligations (e.g., taxes)

  • Improve store services

  • Send marketing messages, if opted in

If you create an account, we store your contact info to speed up future checkouts.

How Long We Retain Your Data

We retain personal information only as long as required:

  • Order data: retained for up to 7 years to comply with tax and legal obligations

  • Comments/reviews (if applicable): stored indefinitely unless removed by the user

Who on Our Team Has Access

Only authorised personnel (e.g. Administrators and Shop Managers) can access:

  • Order details (items, date, delivery address)

  • Customer contact details (name, email, billing/shipping info)

Access is strictly for fulfilling orders, issuing refunds, and providing support.

What We Share with Others

We share necessary information with third-party services that support our operations, including:

  • Payment processors

  • Analytics providers

  • Shipping services (if used)

  • Email/SMS notification services

  • WooCommerce plugins/extensions

We only share what is required to fulfill your order and deliver services effectively.

Payments

We accept payments through Stripe. During payment processing, your data is securely handled by Stripe and may include:

  • Purchase total

  • Billing details

  • Contact information (for receipts and verification)

Please review Stripe’s Privacy Policy for more details.

We do not use PayPal, and we do not store your credit card details.

Cookies

Cookies are used to improve your browsing experience. They help:

  • Remember cart contents

  • Save user preferences

  • Facilitate secure login and checkout

  • Provide basic analytics

You can manage cookie preferences in your browser settings. A full Cookie Policy is available on our site (or will be added shortly).

Your Rights

You have the right to:

  • Access the data we hold about you

  • Request correction or deletion

  • Withdraw consent at any time

  • Object to data processing for direct marketing

  • Lodge a complaint with the UK ICO (Information Commissioner’s Office)

To exercise these rights, please contact us at: sales@thevoucherstore.co.uk

Data Transfers and Storage

Your data may be transferred or processed outside the UK/EU when using services like Stripe or WooCommerce plugins. All vendors used by us are required to comply with GDPR or equivalent data protection laws.

How We Protect Your Data

We implement strong security measures, including:

  • SSL encryption

  • Access restrictions

  • Regular system updates

  • Secure payment gateways

Data Breaches

If a data breach occurs, we will notify affected users and the Information Commissioner’s Office (ICO) within the required timeframe, in accordance with UK law.

Automated Profiling

We do not use automated profiling or decision-making tools that significantly affect users.

Third-Party Links and Plugins

Our website may link to or integrate third-party services. We are not responsible for their privacy practices and encourage you to read their policies.

Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page and take effect immediately.

Last updated: 19 May 2025