Privacy Policy
Effective from: 01/11/2024
Contact: sales@thevoucherstore.co.uk

General

This policy applies solely to The Voucher Store (a trading name of York Media Hub Ltd.) and not to any linked individuals, companies, organisations, or external websites. By submitting your personal information to us, you agree to its use in accordance with this policy. Any updates or changes to the policy will be reflected on our website.

How We Look After Your Information

The Voucher Store (York Media Hub Ltd.) is committed to safeguarding your personal data and upholding your rights under UK GDPR and UK data protection laws. We implement secure protocols for storing and handling information to protect it against unauthorised access, alteration, or disclosure.

When and Why We Collect Information

When you register or complete a form on our website, we collect personal details such as your name, telephone number, postal address, and email address.

This information may be used to:

  • Send you updates about our services or those you’ve expressed interest in
  • Contact you regarding competitions, prizes, or relevant offers
  • Share with third-party providers where necessary to deliver specific products or services

By submitting your information and ticking the relevant consent options, you authorise us to process your data accordingly.

We may also invite you to take part in optional research or surveys about The Voucher Store or our services.

In certain circumstances, we may disclose identifiable data to comply with UK law, lawful government requests, or to protect our systems and users. If you believe we hold inaccurate information about you, please contact us at sales@thevoucherstore.co.uk and we will correct it promptly.

Cookies

Cookies are small text files placed on your device to help websites function effectively and collect usage information. The Voucher Store uses cookies to:

  • Improve website performance and user experience
  • Store your preferences
  • Authenticate your device when you log in (session-based cookies)
  • Remember your choices to streamline future visits

Cookies are temporary and will delete themselves after the session or a designated timeout period.

Analytics

We use Google Analytics to monitor how visitors interact with our website. This helps us make informed improvements. The data is anonymised and used for statistical purposes only.

Remarketing

We may use Google and Meta (Facebook/Instagram) cookies to display targeted advertisements based on your previous visits to our website. These cookies allow ads to appear across other platforms. You can opt out of this activity through your Google or Meta account settings, or clear these cookies via your browser’s privacy settings.

Links to Other Websites

Our website may include links to external websites. Once you leave our site, we have no control over the privacy or security of any information you provide on those sites. Please review their individual privacy policies before sharing any personal data.

Stripe – Payment Processing & GDPR Compliance

Some sections of our website, including product purchases, are processed using Stripe.

All transactions are handled by Stripe, which is fully compliant with the General Data Protection Regulation (GDPR). Stripe may act as both a data processor and a data controller, depending on the context:

  • Data Processor: When you make a purchase through our store, Stripe processes your data on our behalf, in line with our contractual agreement.
  • Data Controller: For purposes such as fraud prevention or legal compliance, Stripe may independently process data.

Stripe’s GDPR compliance includes:

  • Processing personal data on valid legal bases such as contractual necessity, legitimate interest, or user consent
  • Respecting data subject rights, including access, correction, objection, and deletion
  • Ensuring international data transfers are protected using EU Standard Contractual Clauses and other recognised frameworks
  • Maintaining robust data security through encryption and strict access controls

For further information, please see Stripe’s full privacy policy here: https://stripe.com/privacy

Data Requests

You may request a copy of the personal information we hold about you, or ask for it to be deleted, at any time. Please contact us via the contact page on our website or email us directly at sales@thevoucherstore.co.uk.